TERMS & CONDITIONS
Terms and Conditions for our special offers and normal lessons.
NEW DRIVING SCHOOL BOOKING POLICY
Its unfortunate but on several occasions new pupils have booked with our driving instructor only to cancel their driving lessons with very little notice and this had led to the instructor waiting around for hour at a time or having to turn around and go home. This unfortunatly costs the instructor in the form of loss of income and uneccesary costs on some occasions traveling to the cancelled appointment.
Because of this we now ask for the first payment for all new customers to be made at the time of booking either over the phone, through our paypal account or by bank transfer. First payment will be for the time booked for the first lesson or the first 2hrs of a block booking. You can still pay for your block booking in full if you wish to do so.
Your booking will then be subject to our 24 hour cancellation policy, if you cancel with less than 24 hours notice your instructor will still need to be paid for his time unless we are able to fill the space with another customer. This means you will lose your deposit.
If you contact us by phone 0333 7729642 or email firstname.lastname@example.org to cancel your driving lesson before the 24 hour deadline then we will be happy to refund you any money owed or simply rebook your lesson for another day.
Any questions regarding this policy please contact our offices on 0333 7729642
All payments are between you and the driving instructor providing your driving lessons.
If you pay the driving school we then transfer all funds to the driving instructor who will be teaching you.
All refunds are responsibility of the individual instructors but we will help you in any way we can regarding refunds.
All driving instructor have agreed to refund any unused lessons money if the claim for refund is made within 3 months of your last lesson. After this time it will be down to the instructor if they choose to refund you.
All refunds from block bookings will be recalculated so any used lessons are charged at full rate. You will be refunded the balance.
Please see the instructor Money Back Guarantee below for more details.
Gift Vouchers are valid for 1 year from issue, the start and finish date will be on the gift voucher. Vouchers are refundable but there will be a charge of 10% of the cost if refunded 0-6 months and 15% charge if refunded 5-12 months. Under 17s gift vouchers are either booked for a specific event or are open ended and need booking for the event in advance, these vouchers can not be refunded.
Under 17s Driving Session bookings
Under 17s driving session bookings are none refundable, once you book your place the space is allocated to you and we then book as many instructors and time at the venue as needed. Therefor we are unable to refund Under 17s Driving Session. You are able to sell or give your session to someone else but you will need to inform us at least 48hrs before the event is booked.
Payments made through our website
If you pay for driving lessons through our website please be aware that we are a busy driving school and there may be a wait to commence your driving lessons with us. If we can not book your first driving lesson in the next 30 days then a full refund will be given. Any questions or concerns please call or email our office staff before purchasing your lessons online.
All payments through our website will be charged in British pounds and may aquire a small fee from your credit provider if you are purchasing these lessons from outside the UK.
INSTRUCTOR MONEY BACK GUARANTEE
All of our driving instructors have signed up to a Money Back Guarantee, In doing so they have agreed to refund you any money owing for outstanding driving lessons that were block purchased. The used driving lessons of any block will be recalculated at our standard rate of £29 per hour and the remainder of your money returned to you.
If you have booked a block of 10 hours at any point through your driving lessons with us and you no longer require the full 10 hours of driving lessons, then your instructor will refund the difference to you. (Please note that all refunds will be the responsibilty of your instructor and not the driving school, although we will be happy to assist you).
All claims for a refund need to be firstly made directly to your instructor and then if you cant reach an agreement to the owners of the driving school James Orgar and Holly West who will talk to your instructor for you. James and Holly can be reached on the main office contact number 0333 7729642.
All driving lessons carry a 24hr cancellation notice otherwise your time will be deducted from your prepaid lessons.
New Learners can get their first 10hrs at just £229
The 10 hours must be paid for in full at time of booking over the phone or directly to the Instructor at the beginning of the first lesson. A minimum deposit will be required.
Each lesson will be done as 2hrs unless otherwise agreed by yourself with the driving instructor.
The TRY US AND SEE £229 deal can not be used if you have already had previous driving lessons or if you already have your driving test booked unless otherwise agreed with your driving instructor directly. This does not apply to pupils that have attended our Under 17's Driving sessions.
If you do not complete the 10 hours or the full 10 hours are not needed then the used lessons will be calculated at our standard rate of £30 and the remaining balance returned to you by your instructor. Example: You book and pay for the introductory offer of 10 hours for £229, you use 4 hours and decide you dont need the remaining 6 hours or you pass your driving test. The first 4 hours would then be calculated at £32 = £128 and you will have £101.00 returned to you. If you paid by card then this may also include an additional 3.5% of the full amount.
All driving lessons carry a 24hr notice of cancellation. Any less than this will result in a full charge for that lesson.
The contract is between you and the instructor monies paid to, not 2nd2none Driving School.
All Refunds of payments must be sought with in a 3 month period (90 Days) from your last lesson otherwise all remaining funds will be lost and put in our Charity Box.
You are required to be in possession of a current, valid provisional driving licence. It is your responsibility to inform your instructor of any changes or endorsements to this. If upon your first driving lesson you can not produce a valid provisional driving licence the driving lesson will not take place. You will still be charged for the lesson.
We are not responsible for practical test appointments which are cancelled by the D.V.S.A. nor are we responsible for driving tests that can not go ahead because the pupil has lost or misplaced their valid provisional on the day of the driving test. Full charges will apply if less than 24 hours notice is given.
We reserve the right to refuse the use of a car for practical tests, where the instructor, after an assessment lesson, feels that you have not reached a satisfactory standard or your instructor feels you are a danger to other road users. We maybe able to provide you with another instructor if time allows for an assessment if you think the instructor has treated you unfairly in their decision.
If you change your pick up or drop off point without 24 hours notice, it may not be possible to give you a full hour lesson; a full hour will still be charged.
If you are late for a lesson, the lesson will still finish at the arranged time. Missed time will not be re-allocated, nor will the lesson price be reduced. Please try and let your instructor know directly if you know you are going to be late as we may be able to help avoid lost lesson time.
You must ensure that you are not under the influence of alcohol or drugs whilst attending a lesson, “remember the night before”. Your instructor will refuse to teach you if they believe this to be the case and you will still be charged for the lesson. Please check labelling on all medication you are currently taking with regards to driving.
Intensive Courses Terms & Conditions
All of the Intensive Courses Prices do include the DVSA driving test fee.
We will book the test for you and let you know the start date for your course.
Practical tests can not be booked until you have passed your theory test. All pupils still needing to take their theory test will be given free access to Theory test pro through our website.
All intensive driving courses require a deposit upon booking and the remaining balance is to be paid in full 7 days prior to the start of the course.
This deposit is none refundable and any cancelation of the driving course will result in you losing the deposit.
All cancelations of intensive courses will be required in writing or email no less than a minimum of 2 weeks prior to the course start date otherwise the full cost of the course may still be payable.
The instructor has the right to refuse the use of their car for the test if, in the instructors opinion they feel that the candidate is a danger to themselves or other road users.
Any additional tuition that the student may require will be charged at our normal hourly rate or block booking rates unless otherwise agreed with your instructor.
To qualify for the free driving re-test that comes with our 36hr and 42hr courses if you fail your first attempt you need to contact the office on 0333 7729642 and we will re-book you in for the re-test, this does not include any additional hours required on the day or the use of the driving instructors car.
The re-test must be taken with a driving instructor from 2nd2None driving school. If you go ahead and re-book the driving test yourself then unfortunatly this will void this offer of a free retest.
Once you pass your driving test your driving instructor may ask you if they can take a picture of you, with your pass certificate in front of our car. We may use this picture on our website and in any future advertising we carryout. Once permission is given by allowing the taking of the picture it becomes the property of 2nd2none driving school.
Under 17 Off Road Driving Course At Henstridge Airfield Terms & Conditions
Anybody of 12 years or older can take part in these events but must be 4'8 in height.
The driving session are all sold on a 1-2-1 basis unless you have requested otherwise.
All driving sessions are sold in multiples of 60 min slots
We can not gauarantee what car you will be driving or which instructor you will have on the day but all cars will be fitted with dual controls.
Due to the fact that we only book instructors for these sessions once we have enough pupils booked in we are not able to provide refunds for these events once they have been booked but we may be able to offer you an alternative date to suit if more than 7 days notice is given
Any questions about these terms & conditions please contact me at email@example.com
Or you can write to our head office address
2nd2None Driving School Ltd
Wincombe Business Park
Our Driving School Working Hours
Our Driving Instructor Team
Our driving instructors work long hours and can in most cases offer you driving lessons between 9am and 8pm Mon - Fri with some of them offering driving lessons on Saturdays and Sundays as well. Exact times and days are down to the individual instructor.
If you are expecting a call back from one of our driving instrutors please take their working hours into consideration as they may not have time to call you while out teaching,
Our Customer Support Team
Our customer support team are normally in the office between 9am -6pm Mon - Fri and will do their best to answer all calls straight away. Please be aware at times due to high call volumes and the fact that sometimes we can spend some considerable time helping and dealing with customer calls that you may not get an answer straight away. Times may vary on bank holidays and between the Christmas and New Year period.
A voicemail system is in place if we are unable to take your call straight away. We will return any calls as soon as we are available to do so.
Out Of Office Hours
Out of office as well as at busy times there are several other ways you can contact the driving school.
You can leave us a voicemail, you can email the driving school at firstname.lastname@example.org
You can fillout one of our ringback request forms and we will call you back asap.
You can message us through our Facebook page
Or you can send a text message to 07985448593
Out of hours we will try to get back to you as soon as possible but if its the weekend we may not be able to get back to you until Monday.
Show Me Questions
1. Tell me how you’d check that the brakes are working before starting a journey.
Brakes should not feel spongy or slack. Brakes should be tested as you set off. Vehicle should not pull to one side.
2. Tell me where you’d find the information for the recommended tyre pressures for this car and how tyre pressures should be checked.
Manufacturer’s guide, use a reliable pressure gauge, check and adjust pressures when tyres are cold, don’t forget spare tyre, remember to refit valve caps.
3. Tell me how you make sure your head restraint is correctly adjusted so it provides the best protection in the event of a crash.
The head restraint should be adjusted so the rigid part of the head restraint is at least as high as the eye or top of the ears, and as close to the back of the head as is comfortable. Note: Some restraints might not be adjustable.
4. Tell me how you’d check the tyres to ensure that they have sufficient tread depth and that their general condition is safe to use on the road.
No cuts and bulges, 1.6mm of tread depth across the central three-quarters of the breadth of the tyre, and around the entire outer circumference of the tyre.
5. Tell me how you’d check that the headlights and tail lights are working. You don’t need to exit the vehicle.
Explain you’d operate the switch (turn on ignition if necessary), then walk round vehicle (as this is a ‘tell me’ question, you don’t need to physically check the lights).
6. Tell me how you’d know if there was a problem with your anti-lock braking system.
Warning light should illuminate if there is a fault with the anti-lock braking system.
7. Tell me how you’d check the direction indicators are working. You don’t need to exit the vehicle.
Explain you’d operate the switch (turn on ignition if necessary), and then walk round vehicle (as this is a ‘tell me’ question, you don’t need to physically check the lights).
8. Tell me how you’d check the brake lights are working on this car.
Explain you’d operate the brake pedal, make use of reflections in windows or doors, or ask someone to help.
9. Tell me how you’d check the power-assisted steering is working before starting a journey.
If the steering becomes heavy, the system may not be working properly. Before starting a journey, 2 simple checks can be made.
Gentle pressure on the steering wheel, maintained while the engine is started, should result in a slight but noticeable movement as the system begins to operate. Alternatively turning the steering wheel just after moving off will give an immediate indication that the power assistance is functioning.
10. Tell me how you’d switch on the rear fog light(s) and explain when you’d use it/them. You don’t need to exit the vehicle.
Operate switch (turn on dipped headlights and ignition if necessary). Check warning light is on. Explain use.
11. Tell me how you switch your headlight from dipped to main beam and explain how you’d know the main beam is on.
Operate switch (with ignition or engine on if necessary), check with main beam warning light.
12. Open the bonnet and tell me how you’d check that the engine has sufficient oil.
Identify dipstick/oil level indicator, describe check of oil level against the minimum and maximum markers.
13. Open the bonnet and tell me how you’d check that the engine has sufficient engine coolant.
Identify high and low level markings on header tank where fitted or radiator filler cap, and describe how to top up to correct level.
14. Open the bonnet and tell me how you’d check that you have a safe level of hydraulic brake fluid.
Identify reservoir, check level against high and low markings.
Show Me Questions
When it’s safe to do so, can you show me how you wash and clean the rear windscreen?
When it’s safe to do so, can you show me how you wash and clean the front windscreen?
When it’s safe to do so, can you show me how you’d switch on your dipped headlights?
When it’s safe to do so, can you show me how you’d set the rear demister?
When it’s safe to do so, can you show me how you’d operate the horn?
When it’s safe to do so, can you show me how you’d demist the front windscreen?
When it’s safe to do so, can you show me how you’d open and close the side window?
You will need to create a licence check code to share your driving record with your driving instructor.Your driving instructor will then be able to view your driving record, eg vehicles you can drive, penalty points and disqualifications.This code must be created within 72hrs of your 1st driving lesson. CLICK THIS LINK TO CREATE YOUR LICENCE CHECK CODE
You will need your driving licence number, national insurance number and postcode to create your check code.